With the almost endless list of ICT support providers out there, where do you start when it comes to finding the right kind of support that fits inline with your business? The answer very much depends on whether or not you're looking to prevent inevitable issues in your I.T or fix the issues when they arise.
What is the difference?
Due to the very nature of technology, things will go wrong. Reactive support is built on the idea of supplying IT help and guidance when things do go wrong; essentially a safety net for when business applications or servers fail.
The biggest disadvantage to a reactive support model within businesses is that there is no visibility into an entire IT infrastructure of your business, often resulting in IT teams having to do a lot of digging around to find the root of a problem. Not only does this approach waste valuable time and resources, it also leaves your IT infrastructure open to potential problems caused by human error, which can lead to thousands of dollars wasted.
Prevention is better than a cure, Proactive Support is a support model based on prevention. With proactive IT support, IT support teams provide regular maintenance and constant monitoring of your IT infrastructure, finding Similar to taking a car in for regular services rather then driving it until your brake fails. With a fixed monthly cost, Proactive support makes it easy to budget and shows you exactly where you are spending.
As IT infrastructures become more complex, organisations are opting for the proactive approach to ensure downtime is kept to a minimum, risks are mitigated and problems resolved before they occur. Is the proactive approach best for your company? Contact Us and we'll find out what will work best for you.