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Managed Telecommunication Solutions

Change the way you communicate with customers & within your business
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CAPconnect as part of the Webb bros pty ltd group, has been connecting businesses to voice for over 25 years so we understand that telecommunications requirements differ between organisations.  We work with you and your teams to understand how you communicate with customers, suppliers & staff then design a solution that delivers an unparalleled outcome, that grows with you.  All of our solutions are tailored to the individual requirements of our customers and we pride ourselves on customer satisfaction.

We do this while keeping in mind that great solutions are only great if they're kept simple, scalable and easy to deploy.  We place a sharp focus on ensuring that migrations are simple.  As part of that, we have an in house structured cabling team who is industry certified.  This ensures we take ownership of each aspect of the telco solution from design to implementation.

As part of our service of being a complete end-to-end business technology provider, CAPconnect are also a recognised NBN service provider.  This means when you choose us for all your business communication needs, we can guarantee there will be no waiting for hours on hold to speak to someone in a foreign call centre.  With CAPconnect as your business partner, you are speaking to a local person each time, and will have access to in house technicians and support.

Our Telecommunication Solutions

We offer a range of communication and telephony network services both reliable and innovative, with complete transparency and control over costs and usage.  Our Managed Telecommunication Solutions allow us to offer our clients with innovative ways of doing business.

Telecommunications technology is advancing at an exponential rate and can be a complex project that if not done correctly can result in missed calls from customers, poor line quality, call diverting within your office not working as you need it, just to name a few.  That’s why CAPconnect works with you to understand how you need to connect with your teams and customers to deliver the communications solution that delivers your business  a consistent, seamless communications system across complex technology environments.  We integrate communication platforms & technologies, from traditional on-premise systems to hosted IP and complete unified communication systems, into one solution. Our solutions remove the distinction between fixed & mobile networks which allows you to collaborate with staff and customers alike in a fast & seamless manner.  

 

We understand that new technology should never replace your existing hardware where it isn't necessary.  We can work with you on certain aspects of your existing telephony infrastructure or help you with a complete overhaul.  By improving your business communications, you drive collaboration and allow your business to move faster in the right direction, leaving your competition behind.

Driving collaboration

At CAPconnect, our focus in on providing the best solution for your needs and when done correctly, you drive collaboration.  Collaboration encourages your business to be more streamlined, flexible and efficient.  By increasing efficiency and collaboration, the lines of communication between your employees and your customers are shortened, bringing a business closer to its customers.

Our business is all about your business and our telecommunication services are about enabling your employees to work together more efficiently. We guarantee that when you choose CAPconnect as your business telecommunications partner, whether for upgrading certain aspects of your current communication system or to make the transition to a Unified communications system, our solution will be tailored to push collaboration, increase efficiency and productivity within your business.

Unified Business Technology

Unified Business Technology (U.B.T) is CAPconnect's answer to the ever-changing telecommunications industry, the move away from the traditional PBX infrastructure and the push towards hosted IP and unified business communications.  Developed in house and hosted by our own cloud service, CAPconnect's Unified business technology service was created with the simple idea of leveraging innovative and emerging technology to enable businesses to better themselves through an increase of productivity and efficiency, ultimately resulting in an increase of profitability. 

Our U.B.T is a hosted telephony system, available as-a-service on a monthly subscription basis, providing you with a flexible phone solution for a fraction of the cost. It is delivered across our own intelligent Network, Ne.Connect, which allows you to utilise a fully featured communication suite, without installing expensive, on-premise, PBX equipment.

With the U.B.T, we are pushing for "One platform, One Team"

One Platform, One Team
Tailored to meet communication needs

Telephony solutions enable your business to connect the right people with the right information at the right time.  Our range of handsets and conferencing devices deliver high-definition (HD) voice, and content within a simple and intuitive user interface.

 

- One phone number across multiple devices.

- Move calls seamlessly between devices

- Reduce on-site management through web based interface.

Full range of easy-to-use conferencing capabilities

U.B.T. includes software and high-definition audio video devices delivering collaborative conferencing to your team.

 

- Single platform for all communications.

- Multi party conferencing

- A range of devices suitable for all uses, from individual to large meeting rooms.

Flexibility

CAPconnect Managed

  • ​Grow with your business.

  • Talk from anywhere.

  • Connected anywhere.

Traditional

  • Bound to the office.

  • Difficult to scale up & down as your business demands.

  • Delayed communications.

Cost

CAPconnect Managed

  • Zero upfront costs.

  • Pay for what your business needs.

  • Reduced operational costs.

Traditional

  • Upfront capital costs for hardware.

  • Pay for maximum capacity upfront.

  • High resources cost.

Control & Efficiency

CAPconnect Managed​

  • Hassle free implementation.

  • Controlled change management.

  • Easily upgraded.

Traditional

  • Complex installation.

  • Disjointed implementation.

  • Restricted growth.

NBN Provider

The NBN network is a government infrastructure project that will provide broadband internet and fixed phone line access to all Australians through a combination of optic fibre, and fixed wireless and satellite technology in the harder to reach areas.

Fibre improves the speed and quality of voice and data delivery, which will better serve Australian businesses in an increasingly connected global marketplace. The infrastructure is being rolled out by the government owned nbn.

The different types of NBN

The NBN uses a combination of different technologies to deliver high speeds and a stable network across, depending on where your business is located.  Although the four listed below are not a complete list, just the more common technologies.

Fibre to the Premises (FTTP)

NBN supplied through the fttp is regarded as the superior method of supplying the network as is it works with an optic fibre cable running directly from NBNCo to your business.  This means no traffic congestion and the highest available speeds.  Unfortunately this is the most costly method for the government as it requires running brand new optic cables to every business in australia.

Fibre to the Node (FTTN)

The FTTN network works by taking advantage of the already rolled out copper network that has supplied Australia with the now inferior ADSL network.  This works by rolling out brand new optic cables to centralised hubs (Nodes) then transferring the network across to the copper cables.

Fixed Wireless

Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network. This connection is typically used in circumstances where the distance between premises can be many kilometres.  Data travels from a transmission tower located as far as 14 kilometres to an antenna that has been fitted to the premises by an approved nbn installer.

Hybrid Fibre Coaxial (HFC)

An nbn HFC connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final connect to the nbn network. In this circumstance a HFC line will be run from the nearest available fibre node, to your premises.

To check whether or not your business has access to the nbn network, or to check when it will be available to your business, follow the below link and enter your address

What does the NBN network for my business?

When connected to the NBN network, your business will have access to faster internet.  Which means not only much higher quality voice and sound with your telecommunications solutions but your business will have a greater selection of possible voice solutions.

If your business has been connected already to the NBN network, or your connection date is approaching, take advantage of CAPconnect's obligation free business audit.  Have one of our highly trained telecommunications professionals visit your business to help you with your communications options, and to develop a tailored solution to best fit your business.

Our commitment to you

CAPconnect's free audit service is our way of expressing the value we have for our customers.  We are confident in our ability to provide your business with the best possible telecommunications solution because we actually care.  We wholeheartedly believe in our approach to offer the most outstanding customer service with our willingness to go the extra mile to ensure that our customers are happy. 

 

It's with this idea in mind that we strongly suggest to all potential customers looking at communications systems, to take advantage of our obligation free business audit and have one of our highly trained professionals conduct a comprehensive analysis of your business, because we guarantee you'll be surprised with the outcome.  After all, it's free! What have you got to lose?

How much could your business save on telco costs?

Book an obligation free analysis and let us show you

Our Communications Systems

Case Studies

Powered by Ne.Connect

Ne.Connect is many things, but ultimately, what are we here to achieve? It’s actually rather simple yet has powerful and long lasting effects, Ne.Connect is a brand developed by CAPconnect to enable businesses to leverage technology to better themselves, leverage technology to increase productivity, efficiency which all leads to increased profitability.  We are currently experiencing another golden age of technology that if implemented correctly allows businesses of any size to compete not only against larger corporations but to stand head and shoulders above them and drive outcomes that never before thought to be achievable.